BATON ROUGE, La. (BRPROUD) – Entergy Louisiana is expanding its utility bill relief option for customers as the state has not fully reopened amid the ongoing COVID-19 pandemic.
Customers will receive relief options specific to their needs on a case-by-case basis, according to David Freese of Entergy.
Customers can now extend paying past-due bills over a longer period.
“Residential customers will have the option to fold-in their past due amounts using Levelized Billing, a program that averages payments for a more consistent monthly bill,” Freese wrote. “Commercial and small industrial customers also will be offered flexible payment arrangements to help in their recovery.”
Customers can access bill relief options online through their myAccount or through the automated call system at 1-800-ENTERGY or 1-800-368-3749.
“Additionally, working with the Louisiana Public Service Commission, Entergy Louisiana has extended the suspension of electric and gas service disconnects for non-payment and waived late fees dating back to March 13 until the state enters phase two of the federal guidelines for reopening the economy, or if the commission directs the company to end these measures sooner,” Freese wrote.
Customers who are still able to make electric and gas bill payments should continue to do so, according to Freese.