BATON ROUGE, La (BRPROUD) – Cox Communications is making progress in assessing damages and restoring services in both New Orleans and Baton Rouge following the impact of Hurricane Ida.
In Greater Baton Rouge, assessments were completed Wednesday night and crews identified 40 miles of network damage. Around 55% of customers are online and improvements are expected to get better day to day.
“We’ve mobilized hundreds of personnel from here in Louisiana and across the country to conduct assessments and repairs in the impacted areas,” said Anthony Pope, senior vice president and region manager of the Cox Southeast Region.
If customers need to leave their home, they can suspend their services using the Storm Assistance Plan.
This is for customers who don’t need to move services to another address.
This allows customers to keep their existing Cox email and phone number for no charge for up to six months. Email can be checked from anywhere at Cox.net. Customers can call (888) 269-9693 to activate the offer.
“The addition of these extra crews, along with the use of drones to visually inspect the damage, have allowed us to expedite connections of our services.,” Pope said. “We are also encouraged by the success we have made in restoring services to critical infrastructure such as first responders, government services and hospitals.”