BATON ROUGE, La. (BRPROUD) – DEMCO released information on Tuesday informing its members about ongoing scams, which were reported by other DEMCO members.
“Beware of callers who say they are calling from DEMCO, who demand immediate payment to avoid service disconnection, or who advise you to ‘pay now with a credit card or to go get a money order and mail it somewhere,'” DEMCO Vice President of Marketing and Member Services David Latona said.
DEMCO provided the following list of possible scams to watch out for and how to handle them:
- DEMCO will not call you to demand bill payment. Block the caller and report to local authorities.
- DEMCO will not text you to demand bill payment. Block the caller and report to local authorities.
- DEMCO will never visit your home or office to demand payment; we do not handle bill collection in this manner. Close the door and call local authorities.
- DEMCO will never give you direct instructions to pay your bill using a particular method in order to prevent disconnection. Any such contacts are not legitimate and only seek to steal from consumers.
- DEMCO uses recorded messages to inform members of scheduled outages for maintenance, scheduled right-of-way work, and other information of this nature.
If members receive a call from someone claiming to be a DEMCO representative who demands immediate payment or gives instructions to pay a certain way using a specific method, members should report the call to Federal Trade Commission at FTC.gov/complaint or at 1-877-382-4357, according to DEMCO spokeswoman Anne Hawes.