Standing for what they believe in, several Baton Rouge restaurants decided to boycott food delivery platform Waitr, for a week.
“to be candid, making new terms and policies that make it prohibitive for the little guy to use your service is a message” said Franz Borghardt, Boycott Organizer.
Earlier this month, Waitr announced new terms. The terms include a new fee structure that replaces the current 15% commission with a sliding scale commission ranging from 15% to 25%, depending on sales.
“If you are a small shop and you don’t sell a lot of Waitr items it’s going to be hard for you to make any kind of profits using Waitr.”
The changes also say, restaurants with monthly sales of $1,000 or less will pay 25% per transaction.
“If Waitr stays where it is in terms of their new policies, I don’t think they’ll be turning it back on.”
Though many people dislike the changes, Waitr said, their fees are still less than other national vendors like Uber Eats and Grub Hub.
In a statement, Waitr said, “From our founding, our mission has been to bring the value of food delivery to our restaurant partners with the lowest fees in the industry. As we move to a performance based rate model on August 1, we continue to provide restaurants with the lowest fees in the delivery industry, with those with the highest order volume receiving a rate half that of our national competitors, and those with lower volume still lower than our competition. The success of our restaurant partners is our first priority, and we will work closely with our partners to optimize their delivery success in order drive rates to the lower end of the scale across the board.”
Despite those words from the company, Borghardt said, he hopes this boycott sends a strong message.
“We’re hoping that this shut off Waitr week, we’re hoping that it creates a dialogue between the restaurants and Waitr and maybe they’ll reconsider some of the things.