The Office of Motor Vehicles finally opened its doors after being closed for a week due to a ransomware attack and many were feeling good with the office’s quick action when the doors opened.
“I was feeling great and feeling good.I zoomed on down here and I zoomed right on out of here,” says Juanita Scott.
“We got up early this morning and got here at around 7:30 and everything was fine,” Rachel LeBlanc says.
Before the doors opened at 8, an OMV official told those in line that only ID and driver’s license services were being handled, which upset many who stood outside for more than an hour and have been patiently waiting the last seven days to get inside.
“It’s a frustration knowing you’ve been waiting everyday thinking it’s going to be back and you finally get to that point where you think it’s going to be fully back up and bam it’s still closed,” says Lasunia McKneely, who stood in line for over an hour.
Officials said anything that needed to be processed can’t be done and certain systems are still down.
Those who rely on the OMV for work, say they’re not sure what to do.
“It’s been horrible for two weeks. I’ve been trying to get a plate for my truck, an apportion tag and I can’t. The system is down and we can’t go to work. We’re paying thousands of dollars in insurance and it’s just horrible,” David Sims explains.
Some say the system they need to get processed through won’t be up until after Thanksgiving. One man who drove from Prairieville says the uncertainty is stressful.
“That could be Friday. That could be the following Monday. Everything pertains to my license to be able to work. If I’m not able to work I’m not able to provide for my family. That’s very frustrating,” Jeremy Barden says.
While many are still waiting, the Office of Technology technicians are working to fully restore services, but it’s just a matter of when.
“I know they’re working hard. I know things happen but it’s frustrating,” says Barden.
OMV officials aren’t sure when services will be fully restored. They ask the public stay patient through this process.