BATON ROUGE, La. (BRPROUD) — Louisiana Medicaid is reminding its customers to update their contact information, according to the Louisiana Department of Health.
LDH says calls, which will show “Louisiana Department of Health” on caller ID, will go out to customers between 3 p.m. and 8 p.m. Monday through Saturday.
“When the federal COVID-19 public health emergency ends, we will be reaching out to our members through the mail to complete renewals and to verify eligibility. We don’t know when the public health emergency will end so we are preparing now. It’s critical that we have accurate information to be sure that members receive important notices related to their healthcare coverage,” said Patrick Gillies, Medicaid Executive Director. “We are sharing this information as we begin the phone calls campaign because we want our members to know these calls are legitimate and not a scam. These are recorded messages only. There will not be a Medicaid representative on the phone and we will not be asking for any personal information. The calls will be spread out over the next four to eight weeks.”