BATON ROUGE, La. (LOCAL 33/FOX 44) Customers getting their car serviced or browsing new inventory is what employees at Team Honda see on a regular basis, but that’s changed since the coronavirus outbreak.
“It’s an adjustment like everyone else. People are just more aware of what’s going on. I think the longer it goes on, the more you feel it as a business,” says General Sales Manager John Brown.
Brown says they typically sell more than 200 cars in the month of March but have seen a major decrease of customers within the past few days.
Steps have been taken to ensure safety for employees and customers and setting appointments have become a trend.
“What we start doing and start shifting back and making sure we start running a skeleton crew that way they can be more at the house and adapt to business. It doesn’t make to have 20 people here and you maybe only have half of that come in for appointments,” Brown says.
Measures have also been applied in the service department as technicians have to wear gloves and extra cleaning to cars they work on. Other services have also come to a stop.
“We quit doing details and running the customers’ cars through the car wash, because that’s just more employees getting in and out of customers’ cars and more cars we’re exposing our employees to. I don’t really know if that was necessary, but it’s just another measure we took,” says Fixed Operations Director Todd Branch
With the uncertainty of the future, everyone is just trying to remain hopeful and be as safe as possible.
“This is something no one really knows much about. You just hear it and just try to adapt as fast as everyone else,” Brown explains.
“We’re just trying to work hard to keep everybody positive and not stick your head in the sand, because this is serious obviously. We want to keep people leveled to where they’re not running around panicking about things,” says Branch.
Brown says business will go on as usual and CDC guidelines will continuously be monitored.