Senator Kennedy seeking answers from AT&T about the ‘failure of AT&T’s network’ during Hurricane Ida

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MADISONVILLE, La. (BRPROUD) – Did anyone else have trouble getting cell service during and after Hurricane Ida?

Are you a part of the AT&T network?

If so, you are not alone as Senator Kennedy is seeking answers from the telecommunications company.

Kennedy sent a letter to AT&T Chief Executive Officer, John Stankey.

Senator Kennedy said, “I write to you today regarding AT&T’s failure to maintain network operations during Hurricane Ida, including the emergency first responder call systems that so many parishes and cities rely on. . . when Louisiana needed AT&T most, AT&T failed.”

One of the highlights from that letter can be found below:

“The failure of AT&T’s network impacted people from all across the state, with at least four parishes reporting 911 systems being down. When Louisianans tried to make calls to 911 the calls couldn’t be completed. When loved ones tried to contact family and friends they couldn’t. Residents even lacked the ability to send and receive life-saving updates. This is unacceptable, especially when contrasted with widespread reports of competitor networks faring better,” Kennedy continued.

According to Kennedy, the First Responder Network, also known as FirstNet did not work either.

“FirstNet promised to absolutely ensure communications services for first responders during the most serious and unprecedented disasters. Unfortunately, emergency calls didn’t make it to first responders and there is widespread acknowledgment from government officials and emergency responders that much of the call routing technology they rely on is antiquated and in need of replacement or upgrade,” said Kennedy.”

Senator Kennedy is seeking answers to a handful of questions including, why did AT&T’s network suffer greater outages than its competitors?

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