When to call FEMA’s Disaster Helpline

Local News

The logo of the Federal Emergency Management Agency (FEMA) is seen at its headquarters August 27, 2011 in Washington, DC. AFP PHOTO/Mandel NGAN (Photo credit should read MANDEL NGAN/AFP via Getty Images)

BATON ROUGE, La. (BRPROUD) — If you’re wondering what’s the status of your application, need additional assistance or have questions, then FEMA officials suggest you call their helpline.

FEMA’s Disaster Helpline is 800-621-3362 (TTY 800-462-7585) and lines are open from 6 a.m. to 10 p.m. daily.

Reasons to call the helpline, according to FEMA:

  • To get help with setting up an online account at DisasterAssistance.gov
  • To get help with uploading documents. A Helpline operator can walk you through the process: Go to DisasterAssistance.gov and login to your online account.
    • Upload the document through the Upload Center tab at the top of the page after selecting the Type of and the document type you are submitting (appeal, verification document, etc.). Select “Upload Now” to submit the documentation or for multiple documents, select “Add Another File.” 
  • You received a letter from FEMA, but no decision was given. Read the letter carefully; if you don’t understand what FEMA wants you to do, call the Helpline to find out why no decision has been made. Often you will need to provide more documentation. Call the Helpline to find out how to handle FEMA’s requests for more information.
  • You received a letter and were denied assistance but don’t know why. Call the Helpline to find out why you were denied assistance and for help with appealing FEMA’s decision.
  • FEMA may already have called you. FEMA staff review all applications and call survivors to verify information. These calls may come from an unlisted number. By not answering calls from an unlisted number, applicants may miss an opportunity for FEMA to assist them. When you answer an unlisted number and the caller says they are from FEMA, request a FEMA identification number from the caller. If you are unsure of the caller’s identification, or you are suspicious of someone claiming to be from FEMA, call the FEMA Helpline at 800-621-3362 (TTY 800-462-7585). The same applies if you have been waiting for a home inspection call. The inspector may call from an unlisted number, and you may miss the call.
  • Your circumstances have changed, and you need to update your application. For a change of address, a new phone number, updated banking information or other changes, call the Helpline.
  • To update your insurance information. If you have received your insurance settlement and haven’t told FEMA yet, or it doesn’t cover your needs, call the Helpline to update your application.
  • If you want more information about the recovery process, how to rebuild to make your home stronger or other recovery resources, call the Helpline. The operators can share information about additional support available from FEMA and its partners.

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